Reference

Our Legal Terms for Indonesia Accounts

scater4d operates under a defined legal framework that governs every account, transaction and data interaction on this platform — access and eligibility depend on local law.

Jurisdiction-specific termsDANA, OVO, GoPay & QRIS coveredAccount data rights explained24/7 legal contact path

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How Our Legal Terms Apply to Your Account

scater4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Every account opened on scater4d.xyz is subject to these terms from the moment registration is complete. We collect the minimum personal data required to verify identity, process withdrawals and maintain account security — nothing beyond what each step operationally requires. Transactions processed through DANA, OVO, GoPay

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or QRIS are recorded under your account ID and retained for the period mandated by applicable financial compliance rules. Where local law permits, you may request a full export of the data we hold on your account by contacting our support team via live chat between
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08:00 and 23:00 WIB, seven days a week. Any dispute arising from account activity is handled through our documented escalation process, and we aim to acknowledge every formal dispute within 48 hours of receipt.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about your rights under these terms, how your data is used, or a dispute related to a transaction — including those processed through DANA or GoPay — our team in Indonesia is reachable around the clock. Players in Bandung and across Indonesia can use any of the three channels below to get a documented response.

Team online

Live Chat

Available 08:00–23:00 WIB daily. Start a chat from any page on scater4d.xyz to raise a legal query, request data or escalate an account-related dispute with a reference number.

Email Support

Send formal legal requests or written dispute notices to our registered support address. We aim to respond within 48 hours and issue a case ID for every submission we receive.

Help Centre

Our Help Centre at scater4d.xyz/help contains the full policy documents, withdrawal verification steps and account-closure procedures so you can act without waiting for a reply.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

scater4d applies specific technical and procedural controls to protect the data linked to your account.

Data Retention

Account data is held for the period required under applicable financial rules. Once that window closes, personal identifiers are anonymised unless you have an open dispute or an outstanding withdrawal pending review.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies from your browser settings at any time without losing access to the lobby.

Account Security

Every account is protected by password hashing and two-step login verification. If we detect an unusual login — different device, new city — we flag the session and may request identity confirmation before processing a withdrawal.

Payment Data

DANA, OVO, GoPay and QRIS transaction references are stored in encrypted logs. We do not store full wallet credentials on our servers; only the transaction ID and timestamp are retained for audit purposes.

Data Request Process

To request a copy of your account data, send your registered email address and account ID to our support email. We process data export requests within five working days and deliver them in a structured file format.

Account Closure

You may close your account at any time by submitting a written request through live chat or email. Any balance must be withdrawn before closure; pending transactions via OVO or QRIS are settled before the account is deactivated.

Legal Questions We Hear Most Often

These are the policy and rights questions we receive through live chat and email most frequently. Each answer reflects the actual process we follow on scater4d.xyz — not a generic policy template.

Access and eligibility depend on local law. We apply the terms set out on scater4d.xyz to every account, and where local law imposes additional obligations, those obligations take precedence over our general terms.

We collect your name, email address, date of birth and the payment method you link — DANA, OVO, GoPay or QRIS. We do not collect data beyond what is operationally required for account verification and transaction processing.

Yes. Send your account ID and registered email to our support address and we will prepare a structured data export within five working days. The file covers login history, transaction records and profile data.

Transaction records — including DANA, GoPay and QRIS logs — are retained for the period required under applicable financial compliance rules. After that window, personal identifiers in those records are anonymised automatically.

Once your account is closed and any outstanding OVO or QRIS balance is settled, your personal identifiers are anonymised within 30 days. Transaction audit logs may be retained in anonymised form for the legally mandated retention period.

Open a live chat session between 08:00 and 23:00 WIB or send an email to our support address. We issue a case reference within 48 hours and aim to resolve financial disputes related to DANA or GoPay transactions within seven working days.

No full wallet credentials are stored on our servers. Only the transaction ID, timestamp and payment rail type — DANA, OVO, GoPay or QRIS — are kept in encrypted logs for audit and withdrawal verification purposes.

Our Legal Terms for Indonesia Accounts

Reach Us About Any Legal or Policy Matter

Live Chat

Email Support

Help Centre

Data, Security and Your Account Rights

Data Retention

Cookie Policy

Account Security

Payment Data

Data Request Process

Account Closure

Legal Questions We Hear Most Often

01 Does Indonesian law govern my scater4d account?

02 What personal data does scater4d collect when I register?

03 Can I request all the data scater4d holds on my account?

04 How long does scater4d keep my transaction records?

05 What happens to my data if I close my account?

06 How do I raise a formal dispute about a transaction?

07 Are my payment details stored on scater4d servers?

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